Manager, Customer Success Operations (SaaS)

TL;DR

Manager, Customer Success Operations (SaaS/Insurtech): Overseeing and optimizing the operations of the Customer Success team to drive customer satisfaction, retention, and growth with an accent on operational excellence and cross-departmental alignment. Focus on analyzing data trends to influence long-term strategies and acting as the primary interface between customer-facing teams and internal engineering and product organizations.

Location: Must be legally authorized to work in the United States

Salary: $75,500 – $134,600

Company

hirify.global is a SaaS provider delivering intelligent solutions for the property and casualty (P&C) and general insurance industry.

What you will do

• Optimize Customer Success operations to improve satisfaction, retention, and growth metrics.
• Collaborate with internal departments to align success initiatives with organizational goals.
• Analyze data and trends to identify and influence long-term strategies for customer portfolios.
• Serve as the primary operational interface between CSM/CSE teams and Product, Security, and Engineering.
• Advocate for the voice of the customer internally to drive feature prioritization and value delivery.
• Manage the process side of contracts and renewals to ensure customer satisfaction.

Requirements

• Bachelor's degree or equivalent professional work experience.
• 5+ years of experience in customer success, SaaS implementation, or sales.
• Deep understanding of SaaS Go-To-Market (GTM) and execution models.
• Proven track record of building relationships with internal and external stakeholders.
• Experience managing complex customer problems in fast-growing, dynamic environments.
• Must be legally authorized to work in the United States

Culture & Benefits

• Flexible-first work environment supporting productivity and inclusion.
• Comprehensive medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with a 6% employer match up to $12,000 annually.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid holidays, vacation, and volunteer time.
• Employee Assistance Program (EAP).