VP, Center of Excellence (Professional Services)

TL;DR

VP, Center of Excellence (Professional Services): Leading the enablement strategy for internal teams, SI partners, and clients to drive high-quality outcomes across the customer journey with an accent on scaling certification programs and capability development. Focus on evolving the CoE into a strategic, insight-led function and improving delivery effectiveness through structured training and operational excellence.

Location: Hybrid (Must be based in the Atlanta, GA area, minimum 3 days per week in office)

Company

A high-growth software company modernizing utility services with a cloud-native customer service and operations platform.

What you will do

• Define and own the CoE strategy across internal teams, SI partners, and clients.
• Design and scale certification strategies to improve ecosystem adoption and long-term revenue potential.
• Lead the Learning & Development and Training & Enablement functions, managing a team of 8-10 people.
• Scale structured training and methodologies to improve delivery outcomes, utilization, and customer satisfaction.
• Collaborate with ELT and Board members to present strategy, progress, and impact.
• Manage the implementation and evolution of a modern Learning Management System (LMS) and hirify.global Academy.

Requirements

• 8-10+ years of progressive leadership experience across professional services, delivery excellence, or enablement functions.
• Demonstrated success designing, launching, and scaling certification programs for external stakeholders (Core Requirement).
• Proven experience leading a Center of Excellence or enablement function within an enterprise B2B software environment.
• Must be located in the Atlanta, GA area to support a hybrid working arrangement.
• Executive presence with the ability to influence and operate effectively at the ELT and Board level.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.

Nice to have

• Strong understanding of project delivery methodologies (Agile, Waterfall) and PMBOK frameworks.
• Experience with LMS platforms, knowledge management tools (Confluence), and delivery systems (Jira, Microsoft Project, Kantata).

Culture & Benefits

• Hybrid environment with an office in downtown Atlanta and flexible working hours.
• Comprehensive compensation package including 401k matching (US).
• Health, dental, vision, and life insurance provided from day one.
• MacBook and $800 stipend for home workspace setup.
• $2,500 annual development fund, tuition assistance, and Book Bounty program.
• Generous PTO and unlimited sick days.