Principal Delivery Success Manager

TL;DR

Principal Delivery Success Manager (IAM): Developing partner delivery capabilities for Okta IAM platform deployments with an accent on guiding partners through maturity models, validating go-lives, and ensuring high-quality implementations. Focus on identifying specialization gaps, recommending enablement paths, and collaborating cross-functionally to scale partner-led delivery.

Location: Hybrid in Bellevue WA, Chicago IL, New York NY, San Francisco CA, Washington DC

Salary: $138,000–$190,300 USD (CA excl. SF Bay, CO, IL, NY, WA); $155,000–$213,400 USD (CA excl. SF Bay Area variant); Bay Area higher

Company

Identity and access management leader securing AI and human identities with a global team focused on customer success.

What you will do

• Develop delivery capabilities across assigned partner portfolio and guide them through Service Delivery Partner maturity model.
• Review and validate partner go-live submissions, classify deployments by complexity, and ensure they meet Okta standards.
• Serve as delivery advisor for sales teams, recommending partners based on capability and deployment needs.
• Track ecosystem trends, identify gaps in expertise or coverage, and provide enablement and recruitment recommendations.
• Collaborate with Professional Services, Alliances, Sales, and Enablement to maintain delivery quality and drive post-sales adoption.

Requirements

• 10+ years in enterprise software delivery, professional services, or partner success
• Experience with system integrators, service delivery partners, and enterprise software implementations
• Strong understanding of identity and access management, SaaS deployment models, and partner ecosystems
• Ability to guide partners through complex implementations and evaluate capabilities
• Excellent communication, stakeholder management, and cross-functional collaboration skills

Nice to have

• Familiarity with programming languages (.NET, JavaScript, Python, Java)
• Knowledge of open-source tools, load balancers, reverse proxies, Web Access Management (F5, Oracle, NGINX)
• Experience with AI GPTs

Culture & Benefits

• Equity, comprehensive health/dental/vision insurance, 401(k), FSA, PTO, parental leave
• Immersive in-person onboarding, global community across 20+ offices
• Focus on well-being, social impact, talent development, and fostering connections