Operations Specialist (CRM)

TL;DR

Operations Specialist (CRM): Developing and implementing solutions to enhance the quality and efficiency of CRM operations with an accent on Knowledge Base maintenance and technical documentation. Focus on optimizing CRM tools, rebuilding automations, and closing customer experience gaps through operational excellence.

Location: Hybrid in Australia, Malta, Poland, or United Kingdom

Company

hirify.global is an interactive entertainment company that develops free-to-play social games and sweepstakes promotions, including brands like Chumba Casino and Global Poker.

What you will do

• Optimize CRM tools and platforms to ensure they align with the Customer Engagement strategy, including updating contact automations and views.
• Build and maintain a centralized CRM Knowledge Base, ensuring all SOPs and compliance documentation are up to date.
• Provide operational support and handle escalations from customer-facing teams.
• Analyze product changes, releases, and compliance updates to adapt internal operational processes.
• Collaborate with CRM staff to identify and solve customer experience gaps from an operational perspective.

Requirements

• Minimum 3 years of experience in an operations role supporting online customer service organizations.
• Expert knowledge of marketing technologies and CRM platforms.
• 2+ years of demonstrated success in handling operational needs for large-scale customer service operations.
• Proficiency in Braze and experience with Salesforce or comparable CRM tools.
• Proven experience in mentorship, coaching, or professional development.

Culture & Benefits

• Emphasis on flexibility to ensure a healthy balance between personal life and career.
• Competitive compensation package, including various perks and benefits.
• Strong commitment to career growth, learning opportunities, and professional advancement.
• Inclusive and diverse environment with a focus on winning together and passion.
• Active workplace culture with a mix of in-person and online social events.