Customer Account Partner (Chemical Distribution)

TL;DR

Customer Account Partner (Chemical Distribution): Managing customer success and order lifecycles for a chemical distribution leader with an accent on relationship management and cross-functional collaboration. Focus on resolving complex customer issues, optimizing order entry accuracy, and driving growth through data-driven upselling.

Location: Hybrid schedule in Commerce, CA

Company

hirify.global is a global leader in chemical distribution dedicated to serving the world's most essential industries.

What you will do

• Proactively resolve customer issues and complaints through the entire lifecycle.
• Manage end-to-end order processing, ensuring high accuracy and timeliness.
• Build and maintain professional relationships with customers and internal cross-functional teams.
• Collaborate with Field Sellers to drive deep customer relationships and identify upselling opportunities using data.
• Document customer complexities, order status, and issue resolutions.
• Improve internal policies and technology to optimize end-to-end value delivery.

Requirements

• Minimum 3 years of customer service experience managing a dedicated customer portfolio.
• High School degree required; Bachelor’s Degree preferred.
• Proficiency in MS Word, Excel, and Outlook.
• Must be able to work in a hybrid schedule in Commerce, CA.
• Ability to prioritize a sophisticated workload in a fast-paced environment.

Nice to have

• Experience with SAP.
• Experience with Salesforce.

Culture & Benefits

• Inclusive culture that acknowledges unique experiences and perspectives.
• Opportunities for continuous learning and internal professional growth.
• Access to a global network of over 9,500 employees.
• Commitment to diversity and equal opportunity employment.