Associate Account Manager

TL;DR

Associate Account Manager: Managing a high-volume portfolio of Tier 4 client accounts focused on retention, responsiveness, and customer experience with an accent on relationship management, issue resolution, and growth opportunities. Focus on driving account retention, identifying upsell/cross-sell chances, and collaborating cross-functionally to ensure high CSAT/NPS.

Location: Open to external candidates in Florida, North Carolina, or Texas with remote work flexibility.

Company

Leading provider of digital signage solutions serving 150,000+ global client locations across automotive, healthcare, and financial services.

What you will do

• Serve as primary point of contact for high-volume Tier 4 accounts, building relationships through empathy, communication, and follow-up.
• Proactively engage clients to understand needs, address concerns, and maintain high satisfaction levels.
• Drive retention by resolving issues quickly, reducing churn, and improving account health using data insights.
• Identify upsell/cross-sell opportunities with negotiation and objection handling.
• Handle inquiries, escalations, and challenging conversations to turn around at-risk accounts.
• Collaborate with internal teams (support, product, billing) and maintain CRM records with key metrics.

Requirements

• Bachelor’s degree preferred or equivalent experience.
• 2–5+ years in customer success, account management, or retention roles.
• Strong communication, negotiation, and problem-solving skills.
• Experience with CRM tools (e.g., Salesforce, Zendesk).
• Analytical mindset for interpreting customer data and trends.
• Ability to manage high-volume interactions and prioritize effectively.

Culture & Benefits

• Remote work culture with work-from-home flexibility.
• Prorated PTO: 15–20 days/year based on tenure; 40 hours paid sick leave; 10 paid holidays.
• Medical, dental, vision insurance; HSA/FSA options; 401k.
• Employer-paid life insurance ($50k), short-term disability.
• Voluntary benefits, pet benefits plan, EAP for 24/7 support.
• Education reimbursement and paid parental leave.