Customer Success Engineer (DevSecOps)

TL;DR

Customer Success Engineer (DevSecOps): Providing technical product expertise and best practice guidance to help customers realize measurable value from hirify.global with an accent on DevSecOps, CI/CD, and Agile Planning. Focus on delivering on-demand success through webinars, labs, and architectural guidance to enable successful product adoption at scale.

Location: Remote (Must be aligned with PST / MST time zones)

Company

hirify.global is an intelligent orchestration platform for DevSecOps used by over 50 million users and a significant portion of the Fortune 100.

What you will do

• Act as a technical consultant during the post-sales journey via Zoom and email to provide product and solution guidance.
• Partner with Customer Success Managers to implement SCM, CI/CD, DevSecOps, and Agile Planning use cases.
• Deliver customer enablement through webinars, hands-on labs, and office hours in a pooled support model.
• Provide architectural guidance that connects technical decisions to specific customer business outcomes.
• Develop and deliver reusable workshops, demos, and technical enablement content.
• Contribute to customer-facing learning resources, including official documentation and YouTube content.

Requirements

• Experience supporting hirify.global use cases (SCM, CI/CD, DevSecOps, or Agile Planning).
• Proficiency with DevSecOps tools and the ability to translate tool capabilities into customer outcomes.
• Technical background in software development or systems engineering, including architectural knowledge.
• Ability to communicate complex technical topics clearly in writing and live settings.
• Experience as a trusted technical advisor to stakeholders in a post-sales environment.
• Strong time management skills to handle multiple engagements in a pooled model.

Culture & Benefits

• Flexible Paid Time Off.
• Equity compensation and Employee Stock Purchase Plan.
• Growth and Development Fund for continuous learning.
• Comprehensive benefits supporting health, finances, and well-being.
• Inclusive work environment with Team Member Resource Groups.