Business Consultant (AI Strategy)

TL;DR

Business Consultant (AI Strategy): Shaping AI-driven CX strategies and owning customer business cases to ensure measurable ROI from enterprise contact center solutions with an accent on strategic consulting and financial acumen. Focus on translating AI capabilities into boardroom-ready narratives and leading complex digital transformations for C-suite stakeholders.

Location: Remote (USA)

Company

Market leader in AI, cloud, and digital software used by 25,000+ global businesses to deliver extraordinary customer experiences.

What you will do

• Serve as a strategic advisor to enterprise customers on AI-led CX and contact center transformation.
• Own end-to-end business cases, from value hypothesis through realization and sustained ROI.
• Identify and prioritize AI-driven CX use cases tied to measurable financial and operational outcomes.
• Develop financial models, ROI analyses, and value frameworks to support executive decision-making.
• Design and lead enterprise change strategies across people, process, technology, and governance.
• Manage senior executive stakeholder relationships and deliver high-impact strategic recommendations.

Requirements

• Strong experience in enterprise business consulting, preferably within technology, CCaaS, or CX software.
• Demonstrated expertise advising customers on AI-enabled transformation, including AI, automation, and analytics.
• Deep understanding of contact center operations and CX economics.
• Proven ability to build and defend complex business cases and financial models.
• Exceptional executive presence and communication skills for C-suite presentations.
• Must be based in the USA

Culture & Benefits

• Collaborative and creative environment within a market-disrupting global company.
• Opportunities to learn, grow, and advance your career across multiple roles and disciplines.
• Work with a high-performing team of experts in a fast-paced setting.