Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Partnering with Enterprise customers to maximize business value through workflow optimization and AI-powered adoption with an accent on strategic advisory and technical fluency. Focus on designing innovation lifecycles, monitoring platform health, and driving measurable ROI for long-term partnerships.

Location: Must be based in the US (implied by US demographic requirements), with willingness to travel to customer sites up to 25%

Company

hirify.global is a visual workspace for innovation that enables distributed teams to brainstorm, design products, and collaborate on an infinite canvas.

What you will do

• Guide Enterprise customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle.
• Recommend integration strategies and automation opportunities to drive alignment and business value.
• Monitor platform health and usage patterns to provide proactive recommendations for AI capability adoption.
• Equip internal champions with strategies to scale adoption across departments and support Centers of Excellence (CoEs).
• Collaborate with Customer Success Managers to facilitate Quarterly Business Reviews (QBRs) and demonstrate tangible ROI.

Requirements

• 5+ years of experience in consulting, technical account management, or customer success within Enterprise SaaS.
• Strong technical fluency with APIs, integrations, and enterprise IT ecosystems.
• Proven ability to lead workflow optimization, platform adoption, and change management initiatives.
• Expertise in using platform analytics to drive data-informed decisions.
• Experience facilitating executive-level discussions and cross-functional workshops.
• Must be based in the US

Nice to have

• Familiarity with collaboration tooling and product/service development workflows.

Culture & Benefits

• Equity and annual Learning & Development stipend.
• Wellbeing benefit and WFH equipment allowance.
• Supportive and inclusive environment focused on diverse and innovative teams.