Strategic Account Manager (SaaS)

TL;DR

Strategic Account Manager (SaaS): Build deep trusted relationships with high-value strategic customers and drive adoption of user research platform solutions with an accent on customized strategies for business objectives and measurable outcomes. Focus on acting as consultant to C-level executives, conducting business reviews, and collaborating cross-functionally to ensure renewals and expansion.

Remote from United States or Canada in Eastern or Central Timezones only. Applications from other locations will not be considered.

Zone 1 (US) Base Salary $123K – $145K • Offers Equity • $30.8K – $36.2K Commission

Company

hirify.global is the #1 user research platform that makes user insights accessible at the speed of product development for B2B SaaS, e-Commerce, and more.

What you will do

• Build deep trusted relationships with strategic customers and create customized strategies to drive value.
• Champion adoption by identifying growth opportunities and recommending tailored use cases.
• Act as consultant to C-level executives, providing insights to elevate research practices.
• Conduct business reviews to articulate ROI and align with client leadership.
• Partner on renewals and expansions, collaborating with sales and other teams.
• Identify challenges and provide scalable solutions via cross-functional collaboration.

Requirements

• Based in United States or Canada, Eastern or Central Timezone.
• Minimum 5 years in customer-facing role (customer success, strategic account management, consulting) in SaaS B2B.
• Experience engaging C-level executives with impactful presentations and guidance.
• Strong analytical skills to analyze data and drive adoption/growth.
• Proficiency with CS tools like Gainsight, ChurnZero, Salesforce.
• Adaptability in fast-paced environment.

Nice to have

• Certification in Google’s Conduct UX Research or equivalent user research experience.

Culture & Benefits

• Global remote workforce with flexible schedule and time off.
• Health, vision, dental insurance (100% premium paid), international coverage, mental health support.
• Life/disability insurance, paid family leave (16 weeks), equity.
• $1,500 remote setup fund, $500/month flexible benefits, new MacBook.
• Company retreats, Bonus.ly recognition, virtual social events, SWAG.
• Open transparent culture with all-hands, coffee chats.