Order Desk Associate

TL;DR

Order Desk Associate: Support Global Sales and CX teams in end-to-end post-sales order provisioning and processing with an accent on operational efficiency, policy adherence, and accurate data handling. Focus on verifying order details, resolving discrepancies, tracking provisioning status, and driving process improvements through data analysis and cross-functional collaboration.

Location: Opportunity to be based in Tempe, AZ or Austin, TX office

Company

AI-native business communications platform unifying calling, messaging, meetings, and contact center powered by real-time AI insights.

What you will do

• Serve as front-line support for post-sales requests, processing customer service orders accurately into systems.
• Verify order information like product availability, pricing, billing, and shipping, coordinating resolutions with teams.
• Track provisioning status, follow up on issues, and update stakeholders across Sales and CX.
• Analyze order data for discrepancies, trends, and bottlenecks to enable process improvements.
• Prepare reports on order volumes, cycle times, and risks; ensure compliance and high data quality.
• Collaborate with Sales, Finance, AR, and Billing for smooth handoffs; improve documentation and processes.

Requirements

• 1+ years in Deal Desk, Order Desk, Sales Operations or equivalent
• Bachelor's degree in Finance, Accounting, Business or related field
• Strong attention to detail and excellent written/verbal communication
• Proven ability to manage priorities in dynamic environments with organizational and problem-solving skills
• Experience building relationships with cross-functional partners like Sales and Finance
• Comfort with tools/systems; Salesforce or CRM experience preferred

Nice to have

• Operations, order processing, billing, or revenue operations experience
• CPQ experience

Culture & Benefits

• Work at the center of AI transformation in business communications with agentic AI products
• Competitive salary, comprehensive benefits, growth opportunities, and AI tools for all employees
• Inclusive offices fostering collaboration; robust training program
• Great Place to Work certified culture emphasizing curiosity, scrappiness, optimism, persistence, and empathy