Client Manager

TL;DR

Client Manager (Customer Insight & Personalisation): Work with Tesco stakeholders to shape customer-centric, value-driving workplans across Insight and Personalisation, connecting customer understanding through to activation and measurement. Focus on exploring personalised customer engagement, proving supplier value, and unlocking incremental investment.

Location: Hybrid working 3 days per week across our Hammersmith and Welwyn Garden City offices (London, UK).

Company

Global leader in Customer Data Science partnering with retailers and brands like Tesco, Coca-Cola, Nestlé, Unilever.

What you will do

• Manage strong client relationships with Tesco stakeholders, establishing trust and delivering value.
• Shape end-to-end workplans spanning insight, activation, and measurement for customer-centric initiatives.
• Drive personalised customer engagement using CRM, media, and onsite/app channels.
• Identify opportunities for increased supplier investment through targeted, measurable activities.
• Lead a team of 3-4 Client Leads, ensuring quality and timeliness of deliverables.
• Partner with Data Science, Media, and Product teams on measurement strategies and experimentation.

Requirements

• Proven experience managing client relationships and accounts with evidence of value created.
• Experience or strong understanding of customer engagement, loyalty, and personalisation in retail.
• Strong solutions mindset to translate client needs into plans across insight, activation, and measurement.
• Commercial acumen to convert opportunities for personalised activity investment.
• Ability to use data and analytics for insights, strategic thinking, and activation planning.
• Experience managing senior stakeholders and influencing cross-functional teams.

Culture & Benefits

• Comprehensive rewards package with flexible working hours and birthday off.
• Investment in cutting-edge technology with a nimble, small-business feel.
• Commitment to diversity and inclusion with thriving employee networks.
• Support for work-life balance and agile working opportunities.