Customer Marketing Manager

TL;DR

Customer Marketing Manager: Strengthen customer relationships through advocacy programs, data refinement, communications, campaigns, and events with an accent on creating success stories, case studies, and testimonials. Focus on driving engagement metrics, managing reference requests, and supporting cross-functional collaboration with Customer Success, Product Marketing, and Sales.

Location: New York, Chicago, or St. Louis

Compensation: $100,000 - $110,000

Company

Leading data security platform purpose-built for the cloud era, trusted by Fortune 1000 companies.

What you will do

• Increase customer reviews on G2 and Gartner Peer Insights through outreach and track advocacy metrics.
• Identify and create new customer stories, case studies, testimonials, and manage reference requests.
• Refine and maintain customer data in Salesforce and marketing tools for segmentation and reporting.
• Produce and deliver monthly newsletters and lifecycle communications, analyzing engagement metrics.
• Assist with lifecycle, adoption, and upsell campaigns, partnering on customer-focused content.
• Manage logistics, invites, and follow-up for customer events like Technical Advisory Board and webinars.

Requirements

• 2-5 years experience in customer marketing, customer advocacy, or related B2B SaaS roles.
• Strong communication and storytelling skills with attention to detail.
• Familiarity with Salesforce, marketing automation platforms, and review platforms (G2, Gartner Peer Insights, Deeto).
• Proven ability to manage multiple projects and meet deadlines.
• Collaborative, data-driven mindset passionate about customer connections.

Culture & Benefits

• Ability to work remotely with office setup reimbursement.
• Unlimited PTO, paid holidays, and sick time.
• Health, vision, dental, life, short-term, and long-term disability insurance.