Customer Marketing Manager (SaaS)

TL;DR

Customer Marketing Manager (SaaS): Building strategic partnerships with global accounts and executives to transform technical success into scalable business outcomes with an accent on customer advocacy and storytelling. Focus on developing high-impact customer narratives, case studies, and managing the end-to-end advocacy process to drive brand equity and sales.

Location: Must be based in the USA (Atlanta, Chicago, Dallas, or Houston). Visa sponsorship is not available.

Salary: $98,000 - $123,000 USD

Company

A global observability platform that empowers companies to thrive in an AI-first world by providing deep insights into complex systems.

What you will do

• Build strategic joint marketing partnerships with global accounts and executives to capture impactful customer success stories.
• Develop and promote diverse customer content, including case studies, videos, slide decks, and media opportunities.
• Expand the customer reference roster in the Americas region, collaborating with PR, Field Marketing, and Sales.
• Manage end-to-end customer marketing projects, tracking metrics and reporting impact to leadership.
• Drive product usage and adoption in close partnership with developer relations, sales, and product marketing teams.

Requirements

• 5+ years of relevant work experience in Marketing, Sales, or Customer Success within B2B SaaS or IT services.
• Proven ability to interview B2B technology buyers and communicate technical content to both technical and non-technical audiences.
• Experience interacting with senior executives and C-Level customers.
• Strong storytelling, interviewing, and editing skills for managing complex global customer engagements.
• Native-level English fluency required.
• Must have legal authorization to work in the US; visa sponsorship is not available.

Nice to have

• AI-first mindset: leveraging AI tools to scale content production and analyze customer sentiment.
• Track record of recruiting high-profile customer advocates from enterprise accounts.
• Experience directing/editing video testimonials or designing high-impact presentation decks.
• Upper intermediate (B2+) proficiency in Spanish, Portuguese, or other romance languages.

Culture & Benefits

• Flexible workforce model supporting fully office-based, fully remote, or hybrid arrangements.
• Comprehensive health, dental, and vision insurance, including mental health benefits.
• 401(k) plan with company match.
• Generous time off: flex time-off, 11 paid holidays, and volunteer time-off.
• Inclusive environment that values diverse backgrounds and non-traditional career paths.

Hiring process

• Verification of identity and employment eligibility.
• Required criminal background check for all new hires.