Customer Advocacy & Reference Program Manager (Cybersecurity)

TL;DR

Customer Advocacy & Reference Program Manager (Cybersecurity): Owning and operating the global customer advocacy and reference program to support sales motions and PR with an accent on sourcing high-value advocates and developing compelling proof points. Focus on operationalizing scalable workflows using AI-enabled tools and measuring program business impact.

Location: Remote (Must have legal authorization to work in the United States without employer sponsorship)

Salary: $113,000 – $189,000

Company

hirify.global is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services.

What you will do

• Define and lead the global vision, strategy, and operating model for customer advocacy and references aligned to GTM priorities.
• Build and maintain a centralized library of reference customers, including case studies, testimonials, and event speakers.
• Coordinate the end-to-end development of customer advocacy content, ensuring high quality and brand consistency.
• Design and run scalable workflows for intake and reference matching using automation and AI-enabled tools.
• Track and report on program effectiveness, including utilization, SLA performance, and overall business impact.
• Enable internal teams on the appropriate use of customer advocacy assets and feed insights into Growth Marketing strategies.

Requirements

• 4–7+ years of experience in Customer Marketing, customer references, or B2B advocacy programs.
• Proven experience owning and scaling global customer reference programs.
• Strong operational mindset with proficiency in CRM or reference platforms and data quality management.
• Experience applying AI-enabled tools to improve operational efficiency and scalability.
• Legal authorization to work in the United States without requiring employer sponsorship.
• Exceptional written and verbal communication skills for authentic customer representation.

Nice to have

• Experience in cybersecurity, enterprise SaaS, or a technical B2B environment.

Culture & Benefits

• Remote-first working model as the primary option for most employees.
• Employee-led diversity and inclusion networks to build community and advocacy.
• Annual charity initiatives, fundraising, and dedicated volunteer days.
• Global wellbeing days, monthly health webinars, and wellness training.
• Global fitness and trivia competitions to encourage team spirit and health.