Customer Advocacy Manager

TL;DR

Customer Advocacy Manager (SaaS): Own execution and operations of the global hirify.global Ambassador Program, scaling engagement for 200+ customers and delivering high-impact experiences. Focus on customer recruitment, experience design, advocacy activation, community building, and cross-functional alignment to drive business growth.

Location: Hybrid work model balancing office and remote, dual HQ in Lausanne, Switzerland and Boston, MA; base salary ranges across all US locations.

Base Salary: $90,000 - $140,000 (US)

Company

Leader in digital employee experience management software providing IT leaders with insights to diagnose and fix issues proactively for 1,200+ customers and 15M+ employees worldwide.

What you will do

• Own day-to-day operations of the global advocacy program, ensuring high-quality delivery.
• Recruit and engage customers, building trusted relationships and active participation.
• Design and execute virtual/in-person events, experiences, and recognition initiatives.
• Activate advocacy through case studies, testimonials, peer reviews, and speaking opportunities.
• Build and foster a vibrant customer community with valuable interactions.
• Collaborate with marketing, customer success, sales, and product teams on business priorities.
• Track metrics, optimize programs based on data/feedback, and manage tools/vendors.

Requirements

• 7+ years in customer marketing, advocacy, customer success, or similar roles executing engagement programs.
• Experience designing and delivering virtual/in-person events and programs.
• Strong project management, organization, and operational skills.
• Excellent written/verbal communication to build rapport and deliver professional communications.
• Proven cross-functional collaboration and stakeholder influence.
• Data-driven approach to track and optimize program impact.
• Comfortable with AI tools; familiarity with CRM/marketing automation platforms a plus.
• Bachelor’s degree in marketing, business, or related field.

Culture & Benefits

• 100% company-covered US benefits: health, dental, vision, life insurance, LTD, AD&D.
• Flexible hours, unlimited PTO + 11 holidays + 3 volunteering days.
• Hybrid model with structured onboarding; 401(k) with 4% match vesting immediately.
• Up to 16 weeks paid leave for primary caregivers, 6 weeks for secondary.
• Free professional training platforms; referral bonuses.