Customer Education Manager

TL;DR

Customer Education Manager (eLearning): Designing, producing, and maintaining educational content for maintenance professionals with an accent on curriculum development, instructional design, and content distribution across multiple channels. Focus on defining core competencies, conducting audience research, and using ADDIE/SAM models to drive user adoption and outcomes.

Location: Toronto, Ontario

Company

World's leading AI-powered maintenance and asset management platform serving 13,000+ customers including Duracell, Shell, and Cintas.

What you will do

• Own a key segment of the hirify.global curriculum, defining required knowledge/skills and mapping to outcome-driven content.
• Conduct ongoing research on learning audience motivations and professional skill changes.
• Develop instructional content using ADDIE and SAM models to promote successful behaviors inside/outside the platform.
• Design and execute content maintenance strategy aligned with product roadmap and customer impact metrics.
• Create content distribution plans leveraging academy, help docs, in-app guidance, and marketing channels.
• Collaborate on Customer Education roadmap and consult team on curriculum/content design.

Requirements

• Minimum 5 years in education-related role (Customer Education, Training & Enablement, L&D, or teaching).
• Minimum 3 years developing eLearning content.
• Proficiency with video production tools like Camtasia.
• Proficiency with course authoring tools like Articulate, Adobe Captivate, or Parta.
• Familiarity with learning management systems.
• Experience collaborating with SMEs for content ideation/review.
• Strong ability to communicate technical concepts accessibly; eye for grammar, aesthetics, consistency.

Nice to have

• Experience in SaaS companies with rapidly changing products.
• Familiarity with project tools like Jira/Notion.
• Experience with Customer Academy LMS like WorkRamp/Skilljar.
• Background in industrial maintenance/manufacturing or CMMS/EAM systems.
• Maintenance/reliability certification (e.g., CMRP, CRE).

Culture & Benefits

• Competitive salary and equity opportunities.
• Healthcare, dental, vision coverage; 401(k)/RRSP program.
• Take-what-you-need PTO.
• Global team embodying Smart, Humble, Optimist values; meritocracy celebrating ideas/effort.
• Focus on deskless workforce with humble, empathetic design.