Technical Account Manager (Cloud Security)

TL;DR

Technical Account Manager (Cloud Security): Building strategic relationships with customers to ensure successful onboarding, adoption, and long-term value from the hirify.global platform with an accent on technical deployments and roadmap discussions. Focus on guiding cloud security management, driving feature adoption, and aligning technical solutions with business goals.

Company

hirify.global is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management.

What you will do

• Act as a strategic partner to the sales team to maintain account continuity and support post-sale activities.
• Lead the technical deployment and onboarding of the hirify.global platform and its new capabilities.
• Serve as the primary point of contact for customers, resolving technical issues and ensuring a high-quality experience.
• Drive long-term customer relationships by introducing new features and leading roadmap discussions.
• Collaborate with sales during renewals and expansion to align technical planning with customer business needs.
• Advocate for customer needs cross-functionally with Product Management and Technical Support teams.

Requirements

• 3+ years of experience in customer-facing SaaS roles such as Technical Account Management or Solution Architecture.
• Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps.
• Proven experience leading technical projects and managing cloud deployments.
• Excellent communication, problem-solving, and relationship-building skills.
• Strategic mindset with the ability to align technical solutions to business goals.

Nice to have

• Relevant certifications in cloud or security.