Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Own strategic relationships with customers, drive business value, retention, and growth with an accent on post-sale journey, renewals, and expansions. Focus on developing joint success plans, leading QBRs, and ensuring measurable outcomes aligned to customer KPIs.

Company

Next-generation Cloud Security Platform leveraging runtime context for risk prioritization, posture insights, and efficient cloud security management with eBPF-powered sensors.

What you will do

• Serve as primary business-facing contact and trusted advisor for strategic customers.
• Own post-sale customer journey from onboarding through renewal, ensuring smooth handoffs.
• Drive renewals and expansions by tracking timelines, forecasting risks, and partnering with Sales.
• Develop joint success plans aligned to customer objectives, KPIs, and success criteria.
• Lead QBRs, program reviews, and executive readouts.
• Collaborate with TAMs and Sales to drive adoption and communicate value.

Requirements

• 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity.
• Strong understanding of cloud security programs and value-driven success methodologies.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Proven track record driving adoption, managing complex accounts, and leading cross-functional programs.
• Experience partnering with technical teams and Sales to support outcomes and retention.
• Ability to connect technical capabilities to business impact, security outcomes, and ROI.

Culture & Benefits

• Opportunity to think creatively, explore new ideas, and make meaningful impact on growth.
• Fast-paced environment with focus on customer outcomes and long-term relationships.