Senior Manager, Business Operations

TL;DR

Senior Manager, Business Operations: Drive cross-functional initiatives across Finance, HR, Compliance, Legal/Risk, Audit, Procurement, Safety, Safeguarding, and IT with an accent on execution, analytics, and system improvements. Focus on owning high-priority workstreams, implementing AI/automation use cases, streamlining processes, and providing decision support to leadership.

Location: Fully remote and flexible; proximity to GD offices (New York, Nairobi, Kampala, Kigali, London) preferred. Unable to sponsor or take over sponsorship of employment visas in the US or UK.

United States: Base $109,200 + 10% bonus (~$120,120 total) + $21,393 benefits stipend. United Kingdom: Base £71,400 + 10% bonus (~£78,540 total) + £2,760 benefits stipend. Kenya: Base $77,500 + 10% bonus (~$85,250 total) + $8,453 benefits stipend. Benchmarks provided for other countries during hiring.

Company

Non-profit organization that has delivered over $1B in cash transfers directly to 2+ million people in poverty across 15 countries since 2011.

What you will do

• Own and drive a portfolio of high-priority workstreams across the COO portfolio, translating priorities into plans and ensuring execution.
• Lead cross-functional analyses to identify trends, inefficiencies, and opportunities, building dashboards and delivering insights for decisions.
• Improve core operating mechanisms, processes, and workflows to enable scalable operations as the organization grows.
• Identify and implement AI/automation opportunities to reduce manual work and enhance analytics and knowledge management.
• Drive cross-functional initiatives like audit follow-ups, compliance improvements, and policy rollouts.
• Serve as a thought partner to the COO and leaders, diagnosing challenges and shaping solutions.

Requirements

• 5–7 years in consulting, strategy, or operations in business or social impact.
• Structured problem-solving to turn ambiguity into actionable plans.
• Strong analytical skills using data for insights and decisions.
• Experience leading complex cross-functional projects end-to-end with measurable results.
• Systems thinking to design scalable processes and tools.
• Clear communication to influence stakeholders without authority; technical fluency in spreadsheets, dashboards, project tools.
• High ownership, low ego, motivated by impact; ~2–3 trips annually.

Culture & Benefits

• Candid, analytical, non-hierarchical culture with high ownership and professional growth.
• Generous, equitable pay based on role, location, cost of living; no negotiation policy.
• Robust health benefits (varies by country), flexible paid time off encouraged.
• Allowances for desk setup, learning/development; supportive team environment.
• Travel ~2–3 trips annually; benefits stipend usable for benefits or cash.

Hiring process

• Application screening, including reference and background checks, sanctions screens, and misconduct disclosure checks with prior employers.
• Interviews focused on analytical skills, experience, and fit; reasonable accommodations available.