Renewals Specialist, EMEA (German)

TL;DR

Renewals Specialist, EMEA (German): Maximizing subscription renewal rates for EMEA customers with an accent on customer retention, churn mitigation, and dunning processes. Focus on securing contract renewals, identifying upsell opportunities, and maintaining CRM data integrity.

Location: Hybrid in Lisbon, Portugal

Company

hirify.global is a global software provider transforming the design and manufacture of customizable products and spaces across various industries.

What you will do

• Manage the end-to-end renewal process for subscription customers in the EMEA region to ensure high retention rates.
• Execute churn and dunning processes effectively and accurately to minimize revenue loss.
• Identify and escalate upsell and cross-sell opportunities for the EMEA Sales team.
• Maintain high CRM data integrity by documenting all activities and opportunities in Salesforce.
• Resolve customer complaints and collaborate with cross-functional teams to improve overall satisfaction.

Requirements

• Fluent in English and German.
• 1+ years of experience in a customer-facing role within Customer Success, Account Management, or Sales.
• Proven track record of hitting and exceeding renewal targets.
• Working knowledge of Salesforce CRM.
• Bachelor’s degree preferred.
• Must be based in Lisbon, Portugal for a hybrid work arrangement.

Culture & Benefits

• Collaborative "Onehirify.global" culture based on openness, trust, and respect.
• Flexible and autonomous working environment.
• Strong commitment to professional growth and learning.
• Inclusive workplace that values diversity of experience and perspective.