Enterprise Customer Success Manager (CRM)

TL;DR

Enterprise Customer Success Manager (CRM): Develop and maintain strategic relationships with enterprise clients across US and Canada markets with an accent on value realization, delivery auditing, and portfolio growth. Focus on acting as trusted advisor to C-level executives, preventing churn through proactive issue identification, and driving cross/up-sales.

Location: Based in Portugal and requires availability to work a shifted schedule from 1:00 p.m. to 10:00 p.m. CET for cross-regional collaboration. International travel may be required.

Company

Global vendor of an agentic CRM & workflow platform with no-code and AI at its core, helping organizations automate workflows for thousands of clients in over 100 countries.

What you will do

• Maintain and develop long-term relationships with strategic Corporate & Enterprise customers.
• Act as trusted advisor to assigned accounts, communicating at all levels including C-level executives.
• Control and audit delivery processes in implementation projects, identifying early red flags to prevent issues.
• Help customers achieve outcomes through product consulting, value realization, and high ROI.
• Grow customer portfolios via zero churn and active cross/up-sales.

Requirements

• 5+ years of experience working with global Enterprise or Corporate segment customers.
• Fluent in English (verbal and written) with executive-level communication.
• Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software.
• Experience managing or overseeing software implementation projects or customizations.
• Strong customer-centric communication and presentation skills.
• Commercial acumen, including negotiation and renewal management.
• Excellent time management and efficiency skills.

Culture & Benefits

• Clear career paths, mentorship, and continuous learning opportunities.
• Flexible work arrangements and well-being initiatives.
• Culture celebrating achievements, ideas, and impact from day one.
• Innovative environment embracing new ideas and modern technologies.
• Competitive compensation and benefits package tailored to country of residence and employment type.