Renewals Manager (EMEA)

TL;DR

Renewals Manager (EMEA): Drive renewal processes for mid-market and enterprise SaaS customers, ensuring timely contract renewals and identifying upsell/cross-sell opportunities with an accent on building relationships and negotiating deals. Focus on collaborating with sales teams, articulating product value to technical and non-technical stakeholders, and managing multiple accounts proactively.

Location: Remote from England, France, Germany, Italy, Portugal, or Spain

Salary: €85.4K – €122K • OTE • Offers Equity

Company

Developer tooling company with products like hirify.global Desktop, Hub, and Scout, trusted by millions for building, sharing, and running containerized applications.

What you will do

• Manage renewal process for a portfolio of customers, ensuring timely and accurate renewals.
• Build strong customer relationships and identify upsell/cross-sell opportunities.
• Negotiate and close renewal contracts in collaboration with sales team.
• Communicate product value effectively to technical and non-technical stakeholders.
• Collaborate with cross-functional teams to meet customer needs and resolve issues.

Requirements

• Must be located in England, France, Germany, Italy, Portugal, or Spain
• No visa sponsorship offered
• Bachelor's degree in business, marketing, or related field.
• 4+ years in sales or account management, preferably SaaS.
• Experience with mid-market and enterprise accounts.
• Strong communication, negotiation, and relationship-building skills.
• Ability to manage multiple accounts proactively.

Nice to have

• Experience with Salesforce or other CRM tools.
• Second European or Middle Eastern language.

Culture & Benefits

• Remote-first culture with freedom and flexibility.
• 16 weeks paid parental leave (after 6 months), PTO plan, Whaleness Days and break.
• Home office setup, technology stipend ($100 USD net/month), training stipend.
• Equity, hirify.global swag, medical benefits, retirement, and holidays (vary by country).

Hiring process

• Onboarding with product training, team intros, and portfolio review (first 30 days).
• Manage renewals, pursue upsells, collaborate on issues (first 90 days).
• Drive customer satisfaction, revenue growth, and cross-functional projects (one year).