Account Manager (Fintech)

TL;DR

Account Manager (Fintech): Managing key partnerships and driving commercial outcomes within a regulated financial services environment with an accent on relationship building, performance monitoring, and governance. Focus on coordinating between internal teams and partners to improve customer journeys and ensure delivery excellence.

Location: Remote (Must have strong understanding of UK financial services)

Company

Leading UK financial services group and major global investor specializing in retirement and protection solutions.

What you will do

• Build and maintain trusted relationships with partners across commercial and operational teams.
• Manage partnership issues, risks, and opportunities while representing the business professionally.
• Coordinate governance activities, including reporting packs, meetings, and follow-ups across key forums.
• Monitor KPIs to identify and implement opportunities for improving commercial and customer outcomes.
• Collaborate with subject matter experts and internal teams to ensure aligned delivery.
• Oversee operational performance and drive continuous improvement across customer journeys.

Requirements

• Experience in account management, programme coordination, or delivery within a complex organization.
• Deep understanding of UK financial services, specifically insurance, banking, or wealth.
• Knowledge of governance, risk, and conduct requirements in a regulated environment.
• Ability to interpret data and MI to track performance and support decision-making.
• Strong stakeholder management skills with confidence to engage across multiple teams.
• Understanding of digital or contact-centre led customer journeys.

Culture & Benefits

• Annual performance-related bonus plan and valuable share schemes.
• Generous pension contributions and life assurance.
• Healthcare plan and competitive family leave for permanent employees.
• At least 25 days holiday plus public holidays, with the option to buy or sell leave.
• Electric car scheme via tax-efficient salary sacrifice.
• Inclusive culture with flexible working options (part-time, term-time, or job shares) focused on outcomes over attendance.