Sales Operations & Support Analyst

TL;DR

Sales Operations & Support Analyst (Business Analytics): Driving alignment and efficiency across SIOP functions to ensure seamless deal execution and operational scalability with an accent on sales process optimization and cross-functional coordination. Focus on improving forecasting accuracy, pricing integrity, and order fulfillment through data-driven insights.

Location: Mandaluyong City, Philippines

Company

hirify.global is a global leader in critical digital infrastructure, scaling to meet the demands of AI, data centers, and next-gen technology.

What you will do

• Coordinate between Field Sales and cross-functional teams, including Supply Chain, Logistics, Legal, Finance, and Accounting.
• Optimize sales processes and governance frameworks to improve forecasting accuracy and pricing integrity.
• Manage pipeline mapping, track opportunity milestones, and update status in OSC.
• Handle order tracking, ship date requests, expedite requests, and process Return Good Authorizations (RGA).
• Support leadership with Quarterly Business Reviews, demand planning inputs, and reporting requirements.
• Analyze recurring operational issues and develop resolutions to enhance overall efficiency.

Requirements

• Minimum 2 years of experience in customer service, order processing, sales support, or administrative roles.
• Bachelor’s degree in Business Administration, Information Systems, Data Analytics, or a related field.
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and PowerPoint.
• Ability to work with large datasets and utilize data visualization tools.
• Strong written and verbal communication skills with a professional, customer-oriented approach.
• Must be legally authorized to work in the Philippines.

Nice to have

• Working knowledge of Power BI and Smartsheet.
• Familiarity with Oracle/EBS systems.
• Experience within the service industry.

Culture & Benefits

• High-performance culture that recognizes top talent through annual CEO Awards.
• Emphasis on accountability, trust, and ownership in leadership.
• Continuous development opportunities through rotational programs and high-impact projects.
• Commitment to inclusion and valuing diverse perspectives.