Senior Email Marketing Account Manager (SaaS)

TL;DR

Senior Email Marketing Account Manager (SaaS): Managing a portfolio of VIP clients to drive B2B email outreach success with an accent on strategy, lead generation, and client retention. Focus on optimizing campaign performance using AI tools, mentoring junior managers, and generating measurable pipeline growth for high-value accounts.

Location: Remote (Global, excluding Canada). Must be able to work standard business hours in either the Eastern or Pacific Time Zone.

Company

A high-growth SaaS company providing digital marketing solutions for small businesses, publicly traded on the TSX Venture Exchange.

What you will do

• Manage a portfolio of high-value VIP clients, translating business goals into effective B2B email outreach strategies with measurable outcomes.
• Track and optimize campaign performance (open rates, reply rates, meetings booked) to ensure clients exceed their objectives.
• Serve as a senior advisor and coach to junior and mid-level Account Managers, sharing best practices and fostering their development.
• Execute B2B email campaigns, including copy drafting, lead sourcing, and validation using an advanced AI tool suite (ChatGPT, Claude, Clay, etc.).
• Lead strategic client reviews and handle complex challenges or underperforming campaigns with a solution-oriented approach.
• Collaborate across departments to ensure alignment with client strategy and high-quality delivery.

Requirements

• 5+ years of experience in Account Management, Digital Marketing, or Client Strategy, preferably in Agency or SaaS backgrounds.
• Proven track record of managing VIP client portfolios with direct impact on retention, pipeline generation, and revenue growth.
• Strong expertise in B2B email outreach, deliverability, and lead generation tools (e.g., Apollo, Clay, Sales Navigator, ZoomInfo).
• Extensive professional experience leveraging AI tools for messaging, campaign optimization, and workflow efficiency.
• Fluent English (spoken and written) required.
• Ability to work standard business hours in Eastern or Pacific Time Zones.

Nice to have

• Knowledge of a second language.

Culture & Benefits

• 100% remote work arrangement allowing you to work from home anywhere in the world (except Canada).
• Comprehensive training program and regular performance reviews to facilitate professional success.
• Competitive compensation and referral programs with incentives and bonuses.
• Access to product discounts for personal business use.
• Collaborative, multi-cultural global workforce within a high-growth SaaS environment.