Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Managing a portfolio of high-value global Enterprise accounts to ensure long-term value realization and growth with an accent on renewals, adoption, and net revenue retention. Focus on leading complex commercial negotiations, developing strategic account plans, and driving customer advocacy for global clients.

Location: Remote (Must be based in Canada)

Company

hirify.global is a growing international company providing SaaS solutions.

What you will do

• Manage a portfolio of ~50 high-value global Enterprise accounts throughout the full customer lifecycle.
• Lead complex renewal processes and negotiate commercial terms to maximize net revenue retention.
• Drive product adoption and mitigate churn risk through strategic check-ins and executive business reviews.
• Forecast renewal and expansion revenue accurately and identify growth opportunities.
• Develop and execute quarterly account plans for prioritized strategic customers.
• Collaborate cross-functionally with Sales, Product, Legal, and Finance to advocate for international customers.

Requirements

• 8+ years in customer-facing roles such as Customer Success, Account Management, or Sales.
• Must be based in Canada.
• Proven track record of managing 50+ strategic accounts and leading complex commercial negotiations.
• 2+ years of SaaS experience and proficiency with Salesforce or similar CRM tools.
• Strong ability to build executive-level stakeholder relationships.
• Exceptional communication and presentation skills.

Nice to have

• Experience managing non-North American international customers.
• Familiarity with MEDDPICC or similar sales qualification frameworks.
• Experience with channel partners and indirect sales models.
• Experience in remote-first or distributed environments.
• Bachelor’s degree or equivalent practical experience.