Senior Manager of Operations, Provider Success (Healthcare)

TL;DR

Senior Manager of Operations, Provider Success (Healthcare): Execute national provider success strategy across the South region with an accent on provider relationships, team performance, and market-level outcomes. Focus on leading regional teams, driving adoption of Counterpart Assistant, and tailoring execution to local market dynamics while resolving operational barriers.

Location: Dallas-Fort Worth, Texas, United States

Salary: $146,000 - $175,000 USD

Company

Counterpart Health, a subsidiary of hirify.global, builds AI-enabled primary care tools to support earlier diagnosis and management of chronic conditions in value-based care.

What you will do

• Execute national provider success strategy to achieve regional performance goals including provider satisfaction, engagement, retention, and adoption of Counterpart Assistant.
• Lead, coach, and develop regional teams of Regional Directors of Operations and Account Managers.
• Build executive-level relationships with key provider partners and own regional staffing and resource allocation.
• Identify and resolve market-specific workflow barriers, monitor performance trends, and escalate systemic issues to national leadership.
• Partner with regional Clinical, Network, Growth, and Operations leaders for coordinated execution.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, Public Health, or related (Master’s preferred)
• 8–10+ years in healthcare operations, provider operations, or value-based care programs
• 4+ years in Medicare Advantage, ACOs, or risk-bearing health plan models
• Demonstrated experience defining account-level strategy for provider-facing or field-based teams
• Strong experience in operational design, process improvement, and change management
• Proven experience leading and influencing direct and indirect teams
• Experience working with and influencing Primary Care providers

Nice to have

• Experience supporting multi-state provider operations
• Strong analytical skills for market-level decisions
• Experience partnering with technology or product teams

Culture & Benefits

• Remote-first culture supporting collaboration from any location with No-Meeting Fridays and flexible time-off
• Competitive base salary, equity, performance bonuses, 401k matching, and compensation reviews
• Comprehensive medical, dental, vision coverage, mental health resources, and paid parental leave
• Professional development with learning programs, mentorship, and funding
• Additional perks: Employee Stock Purchase Plan, office setup reimbursement, cell phone & internet stipend