Delegated Ops Manager (Medtech)

TL;DR

Delegated Ops Manager (Medtech): Managing the delivery of supplemental benefits and operational services through performance management of delegated and offshore partners with an accent on KPI monitoring, vendor performance, and cross-partner workflows. Focus on identifying AI-driven automation opportunities, managing implementation timelines, and optimizing fiscal accuracy for benefit partners.

Location: Remote (USA)

Salary: $70,000–$110,000 / year

Company

hirify.global is an all-in-one healthcare company combining insurance, clinical care, and technology to improve the well-being of older Americans.

What you will do

• Oversee end-to-end delivery of card-based and supplemental benefit offerings to ensure a compliant and financially optimal member experience.
• Establish and monitor operational KPIs for benefit administration and delivery.
• Partner cross-functionally with Member Experience, Integration Ops, and tech teams to drive operational improvements.
• Implement AI-driven automation to streamline manual workflows and enhance team scalability.
• Manage 1/1 readiness efforts, implementation timelines, and mitigate operational risks for new plan year benefits.
• Perform rigorous financial reconciliation of partner invoices against internal data to ensure fiscal accuracy.

Requirements

• Must be based in the USA
• Experience working in a startup, fast-paced environment.
• Analytic, problem-oriented mindset with the ability to effectively deal with ambiguity.
• Strong cross-functional project management and stakeholder management skills.
• Proven ability to influence others with exceptional written and oral communication skills.
• Experience identifying operational bottlenecks and implementing workflow improvements.

Nice to have

• 4-6+ years of operations experience, ideally from a health plan or vendor.
• Familiarity with card-based and supplemental benefits.
• Experience deploying AI-enabled workflows or tech automation to solve business challenges.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low or no premiums.
• Generous paid time off and parental leave program.
• $100 monthly mobile or internet stipend.
• Stock options for all employees and bonus eligibility.
• Comprehensive 401K program.