Senior Manager, Operations (Fintech)

TL;DR

Senior Manager, Operations (Fintech): Leading the Manual Verifications team to ensure high-quality service and accuracy in employment and income data for enterprise mortgage customers with an accent on team scaling and process optimization. Focus on building high-performing teams, improving operational workflows, and collaborating cross-functionally to enhance the customer feedback loop.

Location: Hybrid: Must be based in or be able to relocate to Nashville, TN (or other hirify.global hubs). Individuals are expected to work from the office 3+ days a week.

Salary: $113,000 - $141,000 USD

Company

hirify.global is building a data platform to power safe and fair decisions, helping customers assess risk and ensure safety and compliance to build trusted workplaces.

What you will do

• Build, mentor, and scale a team of verification specialists servicing the enterprise mortgage customer base.
• Serve as a company and product expert, representing the team and its service externally to customers.
• Proactively manage the customer feedback loop and translate needs into impactful solutions.
• Develop and implement robust frameworks to consistently meet and exceed high customer standards.
• Design and facilitate training programs on quality protocols, operational workflows, and product offerings.
• Identify and spearhead product and operational improvements in collaboration with Product, Engineering, and Customer Success teams.

Requirements

• 7+ years of management experience in operations or a related production field.
• 5+ years of experience in a people management role managing both managers and individual contributors.
• 2+ years of experience leading projects or peers to achieve common goals.
• Proven experience building, scheduling, managing and scaling high-performing teams.
• Outstanding organizational, planning, and problem-solving skills.
• Excellent written and verbal communication skills for relationships with executives and clients.

Culture & Benefits

• 100% medical, dental and vision coverage.
• Unlimited PTO policy.
• Monthly wellness stipend.
• Learning and development allowance.
• In-office perks including lunch five times a week and a commuter stipend.
• Fast-paced, collaborative environment with opportunity for advancement.