Provider Success Manager (Healthcare)

TL;DR

Provider Success Manager (Healthcare): Establish relationships with primary care providers and drive adoption, expansion, and success of Counterpart Assistant with an accent on value-based care implementation and provider performance optimization. Focus on managing provider portfolios, analyzing performance metrics, and implementing best practices for clinical workflows and platform utilization.

Location: Must reside in Houston, Texas, United States and be willing to travel to practices up to 5 days a week (up to 75% travel).

Salary: $129,000 - $150,000 USD

Company

Counterpart Health, a subsidiary of hirify.global, builds AI-enabled primary care tools to support earlier diagnosis and management of chronic conditions in value-based care.

What you will do

• Own and manage relationships with primary care provider partners as the primary point of contact, building trusted consultative partnerships to drive Counterpart Assistant adoption.
• Support provider recruitment, onboarding, and training as a product SME, focusing on in-office workflows and collaboration with clinical and non-clinical staff.
• Optimize provider success and retention through structured engagement plans to maximize platform use and achieve value-based care outcomes.
• Lead data-driven decision-making by analyzing performance metrics, identifying trends, opportunities, and risks, and driving interventions.
• Influence adoption of best practices across various PCP practice types.
• Collaborate cross-functionally with sales, product, and operations teams to refine offerings based on provider feedback and market trends.

Requirements

• 5-7+ years in provider engagement, healthcare account management, or value-based care consulting with proven track record in adoption and retention.
• Proven ability to build relationships with clinicians and staff, drive operational change, and translate data into actionable metrics for clinical and financial outcomes.
• Deep understanding of primary care/ambulatory workflows and success implementing or improving clinical processes.
• Knowledge of EHRs (ideally primary care), medical billing, reimbursement, Medicare Advantage, and risk-based payments.
• Strong project management skills to prioritize initiatives and drive outcomes.
• Willingness to travel up to 75% to provider practices.

Nice to have

• Understanding of value-based care models, population health, or quality improvement.
• Experience implementing value-based care tools in primary care.
• Knowledge of Medicare insurance, wellness visits, coding, Stars, HEDIS.

Culture & Benefits

• Competitive base salary, equity, performance bonuses, 401k matching, and regular compensation reviews.
• Comprehensive medical, dental, vision coverage, mental health resources, No-Meeting Fridays, monthly holidays, and flexible time-off.
• Remote-first culture with office setup reimbursement, cell phone/internet stipend, paid parental leave, and ESPP.
• Professional development through learning programs, mentorship, funding, and performance feedback.