Sr. Customer Technical Architect

TL;DR

Sr. Customer Technical Architect (IT Observability): Empower global enterprises to unlock the full potential of the hirify.global platform by designing scalable technical solutions and providing expert guidance with an accent on IT infrastructure monitoring and customer success. Focus on solution architecture, troubleshooting complex issues, conducting POCs, and influencing product roadmap through customer feedback.

Location: London, UK (hybrid office near Waterloo and Blackfriars). Willingness to travel for onsite training/evangelism required.

Company

AI-first hybrid observability platform delivering visibility across on-premises, cloud, and edge environments for IT infrastructure management.

What you will do

• Act as primary technical contact for customers, building relationships and translating needs into technical requirements.
• Collaborate with sales, account management, and product teams to align platform solutions with customer business goals.
• Design scalable architectures, create documentation, and provide best practices advisory.
• Conduct POCs, troubleshoot complex issues, deliver training workshops, and gather feedback for product roadmap.
• Perform technical presentations and demonstrations to showcase solutions.

Requirements

• 10-15+ years in technical roles, with emphasis on IT infrastructure (Compute, Storage, Databases, Networking, Applications, Big Data)
• Proficiency in virtualization/cloud-native, containerization, observability, DevOps, Linux/Windows/Network administration
• Hands-on scripting (Groovy, PowerShell, Python, Ruby) and API-based solutions
• Superior English communication skills
• Willingness to travel

Culture & Benefits

• Trust, customer obsession, agility, and continuous improvement as core values.
• Performance-driven culture with recognition and growth opportunities.
• Centers of Energy for collaboration and creativity.
• Certified Great Place to Work with high employee satisfaction.