Senior Client Success Manager (SaaS)

TL;DR

Senior Client Success Manager (SaaS): Managing a portfolio of enterprise clients to ensure success and retention with an accent on strategic success planning, technical data optimization, and commercial growth. Focus on driving renewals and expansions through deep understanding of client martech strategies and business objectives.

Location: Remote (US)

Salary: $115,000 - $145,000 base salary annually

Company

hirify.global is a marketing technology company that empowers brands to drive revenue growth through personalized, human-centric communication and a powerful SaaS platform.

What you will do

• Act as the primary point of contact and strategic partner for a portfolio of enterprise clients.
• Develop and execute comprehensive success plans to align platform features with client business goals.
• Manage the end-to-end commercial relationship, including forecasting, negotiating, and executing contract renewals.
• Collaborate cross-functionally with Product, Engineering, and Sales to align the product roadmap with client needs.
• Identify expansion opportunities by analyzing client data and martech strategies to drive higher adoption.
• Coordinate with Solutions and Deliverability teams to ensure project milestones are met.

Requirements

• Bachelor's degree and 7+ years of experience in enterprise client management within a SaaS environment.
• Must be based in the US.
• Strong technical proficiency in analyzing data to optimize digital marketing campaigns.
• Proven track record of managing complex commercial negotiations and driving renewals.
• Excellent written and oral communication skills for both technical and business audiences.
• Experience working in dynamic, autonomous startup environments.

Nice to have

• Experience in the enterprise marketing automation industry.
• Proficiency with tools such as Trello, JIRA, or Harvest.
• Background in advanced marketing automation, personalization, and optimization technologies.

Culture & Benefits

• Competitive compensation including equity and performance bonuses.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Financial security through 401k matching.
• Work-life balance supported by flexible time off.
• Professional development via yearly continued education reimbursements.
• Family-friendly perks such as childcare reimbursements.