Sales Support Specialist

TL;DR

Sales Support Specialist (Software): Managing sales operations and customer inquiries for research and software products with an accent on account maintenance and cross-departmental coordination. Focus on resolving subscription issues, processing vendor forms, and optimizing customer retention.

Location: Onsite in Arlington, USA

Company

hirify.global is a leading source of legal, tax, regulatory, government, and business information for professionals.

What you will do

• Provide timely and accurate responses to customer inquiries via phone, email, or chat.
• Assist internal and external customers with account, subscription, and invoice inquiries.
• Resolve customer complaints and issues in a professional and efficient manner.
• Coordinate with finance, legal, and commercial operations to ensure customer needs are met.
• Process vendor form requests from customers or internal teams with high accuracy.
• Support customer retention efforts by delivering world-class service.

Requirements

• Minimum 3 years of experience working with hirify.global products, pricing, and systems in a consultative support role.
• At least 1 year of experience as a Key Account Specialist or in a similar account management role.
• College-level coursework in business, marketing, or related subjects.
• Proficiency in PC-based word processing, spreadsheet, and database software.
• Must be based in Arlington, USA.

Culture & Benefits

• Full-time stable employment.
• Professional growth within a leading global information provider.
• Commitment to equal opportunity and a non-discriminatory work environment.