Director, Professional Services Operations (Insurtech)

TL;DR

Director, Professional Services Operations (Insurtech): Overseeing business operations and program management for a large business group with an accent on resource planning, financial forecasting, and strategic operational deployment. Focus on optimizing professional services delivery, managing complex project portfolios, and aligning staffing with organizational goals.

Location: Must be based in the US (Remote/Hybrid options available in SC and MA)

Company

hirify.global provides intelligent SaaS solutions that define the future of the property and casualty (P&C) and general insurance industry.

What you will do

• Lead business operations and program office management to ensure the organization meets its strategic goals.
• Manage financial planning, including revenue and expense projections, non-billable budgets, and hiring plans.
• Oversee complex project portfolios, tracking schedules, financials, and deliverables to ensure on-time delivery.
• Drive resource planning and deployment processes across global locations and manage subcontractor relationships.
• Supervise and mentor a team of direct and indirect reports, handling performance reviews and hiring.
• Create executive-level reports, dashboards, and scorecards to analyze operational performance.

Requirements

• Legally authorized to work in the United States.
• Bachelor's degree with 15+ years of experience (or Master's with 12+ years).
• 8-10 years of experience in Program/Project Management, Business Analysis, or Project Administration.
• Knowledge of P&C Insurance software applications and the software development life cycle (SDLC).
• Proficiency in Excel, JIRA, JIRA Service Desk, and Workday.
• Ability to travel up to 25%.

Culture & Benefits

• Flexible-First employer allowing a choice between office, home, or hybrid work schedules.
• Inclusive culture that leverages diversity and fosters transparency and authenticity.
• Collaborative and team-oriented environment with a focus on continuous improvement.
• Structured people management including mentorship and professional development.