Director, PMO (SaaS)

TL;DR

Director, PMO (SaaS): Leading and transforming the PMO division to increase project delivery capacity and quality within a SaaS environment with an accent on scalable methodologies, automation, and workflow optimization. Focus on designing comprehensive project management systems, leading high-performing teams, and optimizing technical implementations, migrations, and upgrades.

Location: Remote (US)

Company

hirify.global is a leader in Dynamic Workforce Orchestration, helping organizations connect people and technology to create agile operations and human customer experiences.

What you will do

• Lead and transform the PMO division, developing innovative frameworks and automation to increase delivery capacity without proportional headcount growth.
• Design and implement project management systems for technical implementations, pilots, migrations, and upgrades.
• Build and lead a high-performing team of Project Managers, fostering a culture of accountability and scalable delivery excellence.
• Establish strategic relationships with Technical Experience, Product, Sales, and executive leadership to ensure business alignment.
• Drive the adoption and optimization of platforms like Salesforce and Monday.com to maximize efficiency and transparency.
• Develop metrics frameworks and predictive analytics systems to track PMO effectiveness and forecast capacity needs.

Requirements

• Bachelor's degree in Business, Project Management, or Engineering; PMP or PMI-ACP certification required.
• 10+ years of project management experience, with at least 5 years in senior leadership roles managing PMO functions in high-growth SaaS companies.
• Must have the legal right to work in the US at the time of application.
• Proven track record of scaling PMO operations through process optimization and methodology innovation.
• Deep expertise in SaaS customer implementations, technical integrations, and platform upgrades.
• Experience building and leading project management teams with 10+ direct and indirect reports.

Nice to have

• Master's degree in Business Administration or Project Management.
• Experience in contact center technology, workforce management, or AI/automation solutions.
• Certifications in Lean Six Sigma, Agile/Scrum, or Change Management.

Culture & Benefits

• People-first culture built on trust, respect, and flexibility.
• Guided by core values: Servant's Heart, Craftsman's Attitude, and Growth Mindset.
• Collaborative, fast-paced environment that empowers employees to drive the best ideas.
• Encouragement to contribute time and energy to community causes.