Team Leader Local Office Support (IT Support)

TL;DR

Team Leader Local Office Support (IT Support): Managing office hardware operations, laptop lifecycles, and on-site support engineers across multiple locations with an accent on operational efficiency and hardware lifecycle management. Focus on coordinating technical troubleshooting for workplace technologies, mentoring support staff, and ensuring compliance with company IT security standards.

Location: Onsite

Company

hirify.global is a global e-commerce leader founded in 2006, serving millions of customers with a vast selection of products.

What you will do

• Lead a group of support engineers across multiple offices to ensure timely resolution of local IT incidents and requests.
• Oversee the complete laptop lifecycle, including provisioning, imaging, deployment, and refurbishment.
• Manage hardware inventory, asset tracking, and procurement activities for end-user devices and office equipment.
• Coordinate troubleshooting for Windows devices, docking stations, printers, and meeting room equipment.
• Maintain and improve internal documentation and Knowledge Base articles.
• Mentor Local Office Support engineers in technical troubleshooting and user communication.

Requirements

• 3+ years of experience in an IT support or service desk environment.
• Previous experience leading or coordinating a technical support team.
• Hands-on experience with Windows 11, Microsoft 365, Intune, and device management processes.
• Good understanding of networking fundamentals and endpoint troubleshooting.
• Experience working with ticketing and asset management systems.
• Fluent English (written and verbal).

Culture & Benefits

• Salary matching work experience.
• Meal tickets and private medical subscription.
• 20% discount on hirify.global products and vacation vouchers.
• In-office perks including massages.
• 23 vacation days per year.
• Opportunities for professional development.

Hiring process

• The recruitment process includes an assessment.