IT Support Technician (Azure)

TL;DR

IT Support Technician (Azure): Providing technical assistance and infrastructure maintenance for hardware, software, and network systems with an accent on Microsoft Azure cloud services and security. Focus on diagnosing complex IT incidents, managing Azure Active Directory, and implementing endpoint security protocols.

Location: Onsite in Lagos, Nigeria

Company

Global technology solutions provider specializing in custom-built software and innovative IT consultation to increase operational efficiency for organizations.

What you will do

• Provide first-line technical support by diagnosing and resolving hardware, software, and network-related issues.
• Install, configure, and maintain computers, printers, mobile devices, and other IT equipment.
• Monitor and maintain IT infrastructure, specifically managing Azure Active Directory (Azure AD) for provisioning and security.
• Perform system updates, patches, and software installations to maintain security and efficiency.
• Manage IT asset inventory, tracking equipment and licenses.
• Support remote employees via VPN and cloud-based remote desktop environments.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT support, helpdesk, or technical support roles.
• Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
• Hands-on experience with Microsoft Azure administration (Azure AD, virtual machines, and cloud security).
• Strong knowledge of Active Directory, Office 365, and networking protocols.
• Familiarity with ticketing systems and IT service management frameworks (e.g., ITIL).

Culture & Benefits

• Competitive compensation and health insurance covering employee, spouse, and children.
• Standard 5-day workweek.
• Access to wellness and employee training programs.
• Commitment to growth and professional development in an agile, open environment.