Junior IT Support Engineer

TL;DR

Junior IT Support Engineer: Providing hands-on technical support and infrastructure maintenance for a growing fintech platform with an accent on hardware lifecycle management, user account administration, and internal tooling support. Focus on resolving complex technical issues, configuring devices via Intune/Autopilot, and ensuring seamless onboarding for employees.

Location: Must be based in Brighton and able to work on-site up to 5 days a week.

Company

hirify.global is a profitable, fast-growing fintech company providing business credit cards and spend management tools to over 200,000 small businesses.

What you will do

• Resolve IT support requests via Jira and Slack, ensuring issues are owned through to closure within SLA.
• Build, configure, and deploy devices using Intune and Autopilot while maintaining the asset register.
• Administer user accounts and access across Entra ID, Google Workspace, and M365.
• Troubleshoot networking and connectivity issues in collaboration with the wider IT team.
• Onboard new joiners with fully configured hardware and system access.
• Support internal applications used by customer operations teams.

Requirements

• Prior experience in a desktop or IT support role with a solid understanding of IT fundamentals.
• Proficiency with Windows 10/11, macOS, Entra ID, Intune, Autopilot, Google Workspace, and M365.
• Strong understanding of hardware, specifically Dell laptops and desktops.
• Methodical problem-solving skills and ability to explain technical concepts in plain English.
• Must be able to work on-site in Brighton up to 5 days a week.
• Strong written and verbal communication skills.

Nice to have

• Exposure to SQL or data administration.
• Experience with OS patching or upgrade management.
• Awareness of IT security frameworks like ISO 27001 or NIST.
• Familiarity with networking concepts (Cisco, Palo Alto).
• Relevant certifications such as ITIL or CompTIA.

Culture & Benefits

• Private healthcare including dental and opticians services.
• 28 days holiday plus bank holidays.
• Salary sacrifice pension scheme with up to 7% match.
• Annual learning and wellbeing budget.
• Dog-friendly office with amenities like a pool table and arcade machine.
• Enhanced parental leave and cycle-to-work scheme.