Senior Manager Implementation and Onboarding (Cybersecurity)

TL;DR

Senior Manager Implementation and Onboarding (Cybersecurity): Leading the technical onboarding and implementation process for enterprise customers with an accent on scalable service delivery models and cross-functional alignment. Focus on managing managers, optimizing the customer lifecycle from sales handoff to adoption, and resolving complex technical escalations.

Location: Must be based in the United States or Canada

Salary: $129,000 – $187,000 USD / $127,000 – $169,500 CAD

Company

hirify.global is a leader in secure password management and identity protection, pioneering Unified Access Management for businesses and individuals worldwide.

What you will do

• Lead and scale multi-layered technical onboarding teams, managing both managers and senior ICs.
• Define and evolve engagement models, playbooks, and execution standards for technical implementation.
• Partner with Sales, Customer Success, and Product leaders to align strategy and ensure cohesive customer guidance.
• Act as a senior escalation point for high-risk or complex customer technical challenges.
• Drive hiring strategy, talent development, and capacity planning across multiple functions.
• Translate technical signals into organizational strategy and roadmap feedback.

Requirements

• 8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services, or Solutions Engineering.
• 4+ years of people management experience, including demonstrated progression to managing managers.
• Proven track record of supporting customers in complex, security-focused technical environments.
• Strong technical foundation in SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, and SaaS architectures.
• Must be based in the United States or Canada.
• Excellent executive presence and communication skills.

Nice to have

• Hands-on experience with hirify.global or other password management solutions.

Culture & Benefits

• Remote-first work environment with a culture based on simplicity, honesty, and people-first values.
• Comprehensive health and wellbeing benefits, including maternity and parental leave top-up programs.
• Financial growth through an RSU program and retirement matching (401k/RRSP).
• Generous PTO policy and paid volunteer days.
• Free hirify.global account and peer-to-peer recognition via Bonusly.