Customer Success Architect (DevSecOps)

TL;DR

Customer Success Architect (DevSecOps): Helping strategic customers align the DevSecOps platform with business goals through technical enablement and success planning with an accent on Git workflows, CI/CD, and platform adoption. Focus on translating pre-sales plans into actionable objectives and managing technical complexity across cross-functional teams.

Location: Remote (Must be a resident of the United States)

Salary: $93,600 - $158,400 USD

Company

hirify.global is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and accelerate digital transformation.

What you will do

• Translate pre-sales command plans and desired business outcomes into actionable objectives and success criteria.
• Guide customers on DevSecOps best practices, Git workflows, continuous integration, and continuous deployment.
• Manage a portfolio of customers to advance adoption, retention, expansion, and overall satisfaction.
• Develop and maintain Customer Success Plans including defined goals and key performance indicators.
• Act as the primary technical liaison between customers and internal Product, Engineering, Sales, and Professional Services teams.
• Program manage account escalations by clarifying root causes and coordinating follow-up actions.

Requirements

• Practical understanding of Git, common branching strategies, and modern software development lifecycles.
• Working knowledge of continuous integration, continuous deployment, and DevSecOps practices.
• Experience partnering with customers to define business outcomes and translate them into success plans.
• Background in customer success, post-sales, or professional services focused on adoption and retention.
• Ability to manage a portfolio of customers and coordinate across multiple internal departments.
• Must be a resident of the United States.

Culture & Benefits

• All-remote, asynchronous work environment.
• Flexible Paid Time Off.
• Equity compensation and Employee Stock Purchase Plan.
• Growth and Development Fund.
• Home office support and comprehensive health and well-being benefits.
• Culture of incorporating AI as a core productivity multiplier.