Technical Adoption Manager (SaaS)

TL;DR

Technical Adoption Manager (SaaS): Driving product adoption, optimization, and technical health of Vena’s Excel-based planning platform for high-risk customers with an accent on configuration, architecture, and performance challenges. Focus on monitoring usage KPIs, resolving technical issues, and partnering cross-functionally to ensure retention and value realization.

Location: United Kingdom - Remote (option for hybrid or full-time in London office)

Salary: £72,803 - £98,498 / year

Company

Headquartered in Toronto with global offices in London and Indore, hirify.global provides Excel-powered planning and budgeting tools for finance teams, trusted by 1,800+ organizations worldwide.

What you will do

• Drive product usage and execute adoption plans aligned to customer health strategies
• Guide architectural and configuration changes to maximize platform benefits
• Own KPIs like NRR/GRR, utilization metrics, and adoption scores for multiple accounts
• Monitor health signals, identify risks, and coordinate cross-functional solutions
• Act as trusted advisor, influence product roadmaps, and deliver training/enablement
• Lead resolution of technical, configuration, and performance issues with internal teams

Requirements

• 5+ years in Technical Account Management, Customer Success, Professional Services, or Technical Consulting in SaaS
• Hands-on experience with complex SaaS implementations, configurations, and end-to-end architectures
• Proven track record leading technical discussions, troubleshooting, and solution design
• Strong organizational skills to manage multiple customer portfolios and priorities
• Experience with CRM/Customer Success tools like Salesforce or Gainsight
• FP&A or Accounting experience preferred; ability to travel as needed

Culture & Benefits

• Competitive compensation with stock options, retirement savings, and 401k matching
• Professional development subsidies, learning programs, and career growth support
• Comprehensive health/dental plans, EAP, wellness sessions, and Headspace subscription
• Generous time off for vacation, parental leave, volunteering, and personal time
• Flexible work culture supporting remote, hybrid, or office setups globally
• AI-powered innovation culture encouraging exploration and responsible AI use