Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing the end-to-end onboarding and implementation process for merchants of a Connected Restaurant Management System with an accent on relationship management, training, and process optimization. Focus on reducing time-to-value, streamlining workflows, and ensuring long-term merchant success.

Location: On-site in Barcelona, Spain

Company

hirify.global is creating the first Connected Restaurant Management System that integrates sales, reservations, kitchen prep, and payments for the hospitality industry.

What you will do

• Manage the end-to-end onboarding journey from sales handover through setup, training, and go-live.
• Serve as the primary point of contact for new merchants to ensure smooth implementation and satisfaction.
• Conduct training sessions for merchants on the effective use of hirify.global products.
• Identify bottlenecks and develop scalable onboarding processes to improve efficiency and reduce time-to-value.
• Provide post-go-live account management, including proactive check-ins and troubleshooting.
• Collaborate with Product and Central Operations teams to align merchant needs with the product roadmap.

Requirements

• 3–5 years of experience in implementation, onboarding, customer success, or hospitality/food-tech operations.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Fluency in both English and Spanish is required.
• Analytical mindset with the ability to suggest process improvements and automate solutions.
• Experience operating in a fast-moving, high-growth startup environment.

Culture & Benefits

• Start-up Equity.
• Unlimited time off.
• Team building events.
• AI-driven internal work culture focused on efficiency and cutting out friction.