Customer Onboarding Consultant (SaaS)

TL;DR

Customer Onboarding Consultant (SaaS): Lead customers through onboarding, implementation, training, migration, and go-live phases with an accent on configuration workshops, understanding workflows, and translating them into scalable system configurations. Focus on advising on platform best practices, delivering structured trainings, ensuring high-quality implementations, and independently managing smaller projects end-to-end.

Location: Fully remote or hybrid with on-site collaboration at Warsaw office

Salary: PLN 12,500–16,500 gross/month

Company

Leading fitness industry software provider headquartered in Hamburg, offering SaaS solutions like Magicline ERP, PerfectGym, MySports member platform, and Finion financial services to over 10,000 gyms in 55 countries.

What you will do

• Lead customers through onboarding, implementation, training, migration, and go-live phases
• Conduct configuration workshops to capture workflows and business needs
• Translate requirements into scalable system configurations and advise on best practices
• Deliver trainings for independent platform adoption and ensure quality before go-live
• Support migrations and hypercare, document decisions and configurations
• Manage smaller implementation projects end-to-end and collaborate cross-functionally

Requirements

• 2+ years in onboarding, implementation, consulting, customer-facing, or software support roles, ideally SaaS
• Strong communication, facilitation, and customer-facing skills
• Ability to understand workflows and translate into scalable solutions
• Confidence advising customers and structured, proactive working style
• Fluent Spanish, English, and German (written and spoken)

Nice to have

• Experience with migrations, Zendesk, or enterprise customer environments

Culture & Benefits

• Private medical care and sports card for health and well-being
• Access to Udemy Business for skill development
• Fully remote or hybrid Warsaw office with flexible hours
• Tailored employment options and international diverse team
• Company events, team-building, and unique fitness/SaaS industry experience