Customer Success Manager (MarTech)

TL;DR

Customer Success Manager (MarTech): Managing post-sales relationships for Enterprise customers in Thailand and SEA with an accent on product adoption and maximizing customer outcomes. Focus on conducting Executive Business Reviews (EBRs), analyzing usage data, and driving strategic account renewals.

Location: Must be based in or be able to work from the Bangkok office

Company

hirify.global is a global leader in mobile measurement and marketing analytics that helps top brands grow through data.

What you will do

• Manage post-sales relationships for a portfolio of Enterprise customers across Thailand and the SEA regions.
• Lead onboarding, training, and enablement sessions to ensure long-term customer success.
• Conduct regular check-ins, usage reviews, and Executive Business Reviews (EBRs) with key stakeholders.
• Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.
• Collaborate with Product, R&D, and Support teams to drive product improvements based on customer feedback.
• Support renewal conversations and identify opportunities for feature adoption or account expansion.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
• Professional fluency in English.
• Mandatory proficiency in the Thai language.
• Strong relationship-building skills with experience handling multiple accounts.
• Analytical mindset capable of turning data insights into actionable strategies.
• Ability to work from the Bangkok office.

Nice to have

• Exposure to mobile marketing, martech, or analytics platforms.
• Understanding of SDKs, APIs, or mobile attribution tools.
• Experience working directly with product or technical teams.
• Familiarity with AI-powered tools and workflows.

Culture & Benefits

• Culture built on ownership, empathy, and curiosity.
• Local autonomy in the Bangkok office backed by global collaboration.
• Active investment in professional growth and personal development.
• Opportunity to work with industry-leading clients and experienced regional teams.