Customer Success Manager (Gamedev)

TL;DR

Customer Success Manager (Gamedev): Managing post-sale client relationships to drive adoption and value realization for game developers with an accent on consultative partnership and relationship management. Focus on optimizing customer lifecycle management, reducing churn, and coordinating onboarding implementations.

Location: On-site in Seoul, South Korea

Company

hirify.global is a global commerce company providing robust tools and services to help game developers of all sizes fund, distribute, market, and monetize their games.

What you will do

• Act as a post-sale consultative partner to ensure a value-driven customer experience.
• Manage ongoing client relationships to maximize the adoption and benefit of products or services.
• Support product recommendations, client onboarding, new-client implementations, and training activities.
• Monitor and analyze customer success metrics such as engagement scores, adoption trends, and churn indicators.
• Identify risks and opportunities within client accounts and recommend appropriate actions.
• Collaborate with sales, support, training, and professional services teams to ensure client success.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 4+ years of professional experience in customer success, account management, or client services.
• Solid understanding of customer lifecycle management and post-sale engagement strategies.
• Ability to analyze customer data and translate insights into action.
• Strong communication and relationship-building skills.
• Must be able to work on-site in Seoul, South Korea.

Culture & Benefits

• Fast-paced, highly collaborative, and exceptionally dynamic work environment.
• Opportunity to work within the video game industry, supporting developers from indie to AAA.
• Professional growth in a global commerce company with a mission to empower creators.