Student Success Advisor (EdTech)

TL;DR

Student Success Advisor (EdTech): Coordinating student journeys from enrollment to graduation to maximize retention and academic achievement with an accent on proactive outreach and pastoral care. Focus on resolving complex student issues, managing high-volume communications, and collaborating with university stakeholders.

Location: Remote (Must be a resident of Australia)

Company

An education technology company providing support and expertise to over 100 universities to expand access to affordable, workforce-relevant online degree programs.

What you will do

• Implement proactive outreach services to improve student retention and academic success.
• Monitor student performance and engagement to identify problem areas and conduct interventions.
• Resolve student concerns through coaching and prompt issue resolution to meet partnership benchmarks.
• Deliver orientation sessions and assist students in navigating online learning platforms.
• Manage a high volume of inbound and outbound calls during peak periods.
• Maintain student documentation in the CRM and generate regular activity and engagement reports.

Requirements

• Bachelor’s Degree from an accredited institution.
• Minimum 2 years of experience in customer service, operations, or student services.
• Must be a resident of Australia.
• Outstanding written and oral communication skills.
• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
• Ability to handle sensitive conversations with empathy, discretion, and professionalism.

Nice to have

• Mental Health First Aid certification.
• 2+ years of experience specifically within the higher education sector.

Culture & Benefits

• Full-time remote work arrangement.
• Opportunity to increase access to high-quality, affordable education for working adults.
• Commitment to a diverse and inclusive workforce environment.