Account Manager (English/French/Portuguese)

TL;DR

Account Manager (English/French/Portuguese): Manage client relationships post-sales and drive growth for SaaS platform Borealis with an accent on account strategies, financial management, and system adoption. Focus on identifying opportunities, delivering presentations, advising on best practices, and collaborating with project, technical, sales, and product teams.

Location: 100% remote with flexible hours (40h/week) to adapt to clients’ time zones; available to work atypical hours (main business hours in Québec, Canada).

Company

Dynamic growing SaaS company with startup spirit, international customers, and respect in its industry.

What you will do

• Develop and maintain trust-based relationships with client portfolio.
• Define growth plans, manage financial aspects, and convert needs into business opportunities.
• Deliver executive-level presentations and ensure proactive client engagement.
• Analyze adoption, advise on system usage, propose solutions and workarounds.
• Provide reporting/KPIs, brief project/technical teams, and feed product roadmap.
• Collaborate with teams to meet client objectives and promote best practices.

Requirements

• Fluent in English, French, and Portuguese (written and spoken).
• Bachelor’s degree in administration (BBA) or related field.
• At least 3-4 years in customer success, account management, or solution consulting.
• Strong technical background to explain SaaS to customers.
• Experience in account growth, negotiations, demos, scoping requests.
• Excellent communication, cultural competence, relationship building.
• Flexibility for atypical hours due to global clients and Québec business hours.

Nice to have

• 2-3 years experience with SaaS or CRM.

Culture & Benefits

• Health plans (medical, dental, vision).
• 401k or RSP with company match.
• Flexible PTO plus company-paid holidays.
• Work from home stipend.
• Team events: monthly lunches, volunteer outings, quarterly gatherings.
• Office perks (snacks, beverages) for hybrid employees in Columbus, Ohio.