Enterprise Customer Success Manager (SaaS)

Location: Toronto, Canada; hybrid, with one week per month in the Toronto office

Expected annual OTE: CAD 105,000–133,000

Company

hirify.global is a scaling SaaS product company focused on order management and solutions that improve how businesses operate.

What you will do

• Define and execute customer retention goals that demonstrate measurable product value for enterprise operations.
• Monitor software implementation milestones and guide customers from initial setup through advanced feature adoption.
• Use customer data to create reporting on profitability, operational efficiency, and product impact.
• Identify upsell opportunities by understanding customer needs throughout the relationship lifecycle.
• Build consultative relationships, develop tailored presentations and educational materials, and address customer feedback.
• Collaborate with Sales and Product on high-priority projects and customer experience improvements.

Requirements

• 3+ years of experience in Customer Success or Account Management, preferably in a fast-paced SaaS environment.
• Fluent English with strong written and verbal communication skills.
• Experience with Planhat, HubSpot, Google Suite, Slack, and Zoom.
• Strong technical aptitude and the ability to explain technical concepts to business decision-makers.
• Project management experience, including managing multiple tasks and solving complex problems under pressure.
• Relevant degree or equivalent experience and a background in SaaS sales.

Nice to have

• French language skills.
• Experience with POS systems, hospitality, or food-tech.

Culture & Benefits

• Dedicated learning budget for professional development.
• Opportunity to solve meaningful challenges in the global technology industry.
• Innovation-focused environment with weekly releases and new product features.
• International team culture focused on transparency, visibility, and diverse perspectives.
• Regionally tailored compensation and benefits.