Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Managing high-value restaurant and retail clients to drive long-term loyalty and retention with an accent on data-driven insights and profitability. Focus on executing client retention goals, identifying upsell opportunities, and optimizing operational efficiency for enterprise clients.

Location: Hybrid (Toronto, Canada). Must be based in Toronto; schedule requires 3 days in office and 2 days remote.

Salary: $70,000 – $96,000 CAD OTE

Company

hirify.global is a fast-growing SaaS unicorn providing an API-first platform that connects food and retail businesses with their online sales channels.

What you will do

• Design and execute client retention goals that demonstrate the measurable value of the product to enterprise operations.
• Act as the subject-matter expert for software implementation, from initial setup to advanced feature navigation.
• Provide high-level reporting using data-driven insights to showcase improvements in profitability and efficiency.
• Identify upsell opportunities by deeply understanding unique client needs throughout their lifecycle.
• Build and maintain strong, consultative relationships with key stakeholders.
• Collaborate with Sales and Product teams to ensure seamless execution of high-priority projects.

Requirements

• 3+ years of experience in Customer Success or Account Management, preferably within a fast-paced SaaS environment.
• Proficiency with Planhat (CSP), HubSpot (CRM), Google Suite, Slack, and Zoom.
• Must have the legal right to work in Canada (financial support for relocation is not provided).
• Strong technical aptitude to translate complex software concepts for business decision-makers.
• Fluency in English (written and verbal) is required.

Nice to have

• Fluency in French.
• Prior experience with POS systems, hospitality, or food-tech landscapes.

Culture & Benefits

• Dedicated learning budget and clear professional development pathways.
• Performance-driven freedom with flexibility and autonomy in achieving results.
• Inclusive corporate policies including enhanced vacation entitlement and paternity/maternity leave.
• Opportunity to work within a diverse, international team in a high-growth unicorn environment.
• Culture of constant innovation with weekly product releases.