Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Manage a portfolio of accounts to maximize retention, growth, and satisfaction with an accent on renewals, expansion strategies, and customer advocacy. Focus on executing Quarterly Business Reviews, leveraging data insights for performance optimization, and collaborating cross-functionally to drive revenue goals.

Location: Remote (#LI-Remote); must be eligible to work in Canada, no visa sponsorship

Salary: $65,000–$75,000 USD annually + commissions

Company

hirify.global is a SaaS platform for capturing structured operational data from frontline workers in AECO industries, part of the Nemetschek Group.

What you will do

• Manage assigned accounts as primary contact for renewals, expansions, and satisfaction initiatives.
• Develop and execute growth strategies via Quarterly Business Reviews and product discussions.
• Own renewal processes, contract negotiations, and proactive churn mitigation.
• Monitor customer health with data tools and resolve escalations cross-functionally.
• Collaborate with internal teams to identify upsell opportunities and report on KPIs.

Requirements

• 3–5 years in account management, customer success, or retention roles, ideally SaaS/subscription
• Proven track record driving renewals, expansion, and retention consultatively
• Strong communication, relationship management, and problem-solving skills
• Analytical skills for data-driven decisions and strategy
• Proficiency with CRM (Salesforce) and customer tools
• Ability to manage multiple priorities cross-functionally

Culture & Benefits

• Health insurance (medical, dental, vision), life insurance, 401(k), paid time off
• Values: Authentic Relationships, Continuous Learning, Interdependence, Data Driven Decisions
• Mission-driven team focused on proactive customer success and long-term partnerships
• Supportive colleagues and opportunities to impact business growth